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FAQ

Q. How do purchase my order on the site?
To order your purchase:-

  1. Click “Add to cart” button on the products you wish to purchase. (If the product has options such as Size/Color, you must select one option).
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, you need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
JF Fashion 2U offers various kind of Payment Methods as shown below:-
1. Self-collect (cash payment)
2. Online Internet Banking / Direct Bank-in
3. Credit Card
    Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
    Via Ipay88 (Visa or Mastercard / Internet Banking) 


Bank account information (For Online & Offline Bank Transfer)

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address: admin@jffashion2u.com
or upload a copy of your payment slip to : Payment Notification

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.

- Please send an email to admin@jffashion2u.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?
All products transaction currency will be done in RM (Malaysia Ringgit)


Q. How long does the delivery usually takes?
For Malaysia customer:-
- Under normal circumstances, you get to receive your order within 3-5 business days (7 business days for East Malaysia) from the day you place your order and make payment.

For Singapore customer:-
- Under normal circumstances, you get to receive your order within 3-5 business days from the day you place your order and make payment.

For other countries:- 
- Delivery time will depends of your location; estimated delivery time will be 7-14 working days.

Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly contact us or send us an email to admin@jffashion2u.co for us to clear your doubts.

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